1. About us

One Design Group is a trading name of One Design Group Ltd, a creative and digital agency based in North Shields, North East England.

Registered address: 17 Northumberland Square, Tynemouth, North Shields, NE30 1PX

Telephone: 0191 259 1234

Email: hello@onedesigngroup.co.uk

Website: onedesigngroup.co.uk

These terms and conditions govern your use of our website and the provision of services by One Design Group to you. By engaging our services or using our website, you agree to be bound by these terms. Please read them carefully before proceeding.

2. Definitions

In these terms and conditions:

“We”, “us” and “our” refers to One Design Group.

“You” and “your” refers to the client, individual or business engaging our services or using our website.

“Services” refers to any design, development, marketing, IT support or consultancy work carried out by One Design Group.

“Project” refers to a specific piece of work agreed between us and you, as outlined in a proposal or statement of work.

“Deliverables” refers to the work, files, designs, code or other outputs produced by us as part of a project.

3. Our services

One Design Group provides brand design, website design and development, search engine optimisation, Google Ads management, digital marketing, content creation and IT support services.

The specific scope of services for each project will be agreed in writing before work commences, either through a formal proposal, a statement of work or an exchange of emails confirming the scope and cost.

We reserve the right to decline any project or engagement at our discretion.

4. Proposals and acceptance

A project begins when you have accepted our proposal in writing, whether by email confirmation, signing a proposal document or making an initial payment where requested.

Proposals are valid for 30 days from the date of issue unless otherwise stated. After this period we reserve the right to revise pricing or availability.

Any work carried out outside the agreed scope will be discussed with you in advance and may be subject to additional charges.

5. Payment terms

Unless otherwise agreed in writing, our standard payment terms are as follows.

For website projects, a deposit of 50 per cent is payable before work commences, with the remaining balance due prior to the site going live.

For ongoing retainer services, payment is due monthly in advance by bank transfer or direct debit.

For all other project work, payment terms will be specified in the proposal or invoice.

Invoices are payable within 14 days of the date of issue unless alternative terms have been agreed in writing.

Late payments may incur interest at a rate of 8 per cent above the Bank of England base rate, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998.

We reserve the right to suspend work on any project where payment is outstanding beyond the agreed terms.

6. Revisions and amendments

Our proposals include a specified number of revision rounds where applicable. Revisions beyond the agreed allowance may be charged at our standard hourly rate, which will be communicated to you in advance.

Significant changes to the agreed project scope, brief or deliverables after work has commenced may result in revised timelines and additional costs. We will discuss any such changes with you before proceeding.

7. Client responsibilities

To allow us to deliver your project on time and to the standard agreed, you agree to provide all required content, assets, information and feedback within reasonable timeframes. Delays caused by late provision of materials may result in revised project timelines.

You confirm that any content, images, copy or other materials you supply to us are either owned by you or that you have the appropriate licences or permissions to use them. You accept liability for any third-party claims arising from materials you have supplied.

8. Intellectual property

Upon receipt of full payment, ownership of the deliverables produced for your project passes to you, with the exception of any third-party assets, stock imagery, fonts or software governed by their own licences.

We retain the right to display work completed for you in our portfolio and marketing materials unless you request otherwise in writing.

We retain ownership of any working files, source files, frameworks, code libraries or tools developed independently of your project that are used in the production of your deliverables.

9. Confidentiality

We will treat any commercially sensitive information you share with us during the course of a project as confidential and will not disclose it to third parties without your consent, except where required to do so by law.

We ask that you treat any unpublished work, pricing, processes or other information we share with you in the same way.

10. Warranties and liability

We will carry out all work with reasonable skill and care. However, we cannot guarantee specific outcomes in relation to search engine rankings, advertising performance or commercial results, as these are subject to factors outside our control.

We are not liable for any indirect, consequential or special losses arising from our services, including but not limited to loss of revenue, loss of profit or loss of data.

Our total liability to you in connection with any project will not exceed the total fees paid by you for that project.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be limited or excluded by law.

11. Third-party services

Some of our services involve the use of third-party platforms, tools or services such as WordPress, Google Ads, hosting providers and email marketing platforms. These are subject to their own terms and conditions, which you are responsible for reviewing and accepting.

We are not liable for any changes, outages, price increases or policy updates made by third-party platforms that affect your project or ongoing services.

12. Termination

Either party may terminate an ongoing engagement by giving 30 days written notice, unless otherwise specified in the project proposal or retainer agreement.

If you terminate a project that is in progress, you will be invoiced for all work completed up to the point of termination. Any deposit paid is non-refundable.

We reserve the right to terminate any engagement immediately if you breach these terms, fail to make payment or engage in conduct that we reasonably consider harmful or inappropriate.

13. Website use

By using our website you agree not to use it in any way that is unlawful, harmful or that could damage our reputation.

We make reasonable efforts to ensure the content on our website is accurate and up to date but we do not warrant that it is free from errors or omissions.

We are not liable for any loss arising from your reliance on information contained on our website.

Our website may contain links to third-party websites. We are not responsible for the content or practices of any linked sites.

14. Data protection

We process personal data in accordance with our Privacy Policy, which is available on our website. By engaging our services you confirm that you have read and understood our Privacy Policy.

We are committed to handling your data responsibly and in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.

15. Governing law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to these terms

We reserve the right to update these terms and conditions at any time. The current version will always be available on our website. Continued use of our services following any update constitutes your acceptance of the revised terms.

17. Contact us

If you have any questions about these terms and conditions, please contact us:

One Design Group 17 Northumberland Square Tynemouth North Shields NE30 1PX

Telephone: 0191 259 1234 Email: hello@onedesigngroup.co.uk Website: onedesigngroup.co.uk